Company: Hopscotch (https://hopscotch.club/)

Location: Remote

Type: Hourly Contract

About Hopscotch

Hopscotch is a user onboarding platform that helps SaaS companies create interactive product tours and tooltips without code. We're seeking a Technical Support Engineer who thrives on solving customer problems and ensuring product success.

Ideal Applicant

You love solving customer problems and fixing things that are broken. You know front-end development well and have some back-end experience. You're curious, excited about learning, and genuinely want to help people succeed.

Maybe you've just graduated from a computer science program and want some hands-on experience, or you've worked at a SaaS company or startup before. Either way, you're excited about doing great work.

We're a flexible lifestyle-first company and want to work with great people who share our enthusiasm for building products that help customers succeed.

What You'll Do

• Handle customer support requests - Troubleshoot integration issues, widget problems, and implementation questions
• Fix customer-reported bugs - Dive into the codebase to identify and resolve issues
• Build features - Develop product improvements based on customer feedback
• Update documentation - Update our documentation site with solutions to common problems
• Customer communication - Provide technical guidance and implementation help

Technical Stack

• Frontend: React, Next.js, TypeScript, Tailwind CSS
• Backend: Node.js, tRPC, Prisma, PostgreSQL
• Widget: JavaScript, Preact, cross-domain messaging

Requirements